Semangat33 is committed to protecting the privacy and personal data of all Members and visitors. This Privacy Policy explains in plain terms exactly what data we collect, why we collect it, how it is used, and the rights you hold under applicable data protection principles.
This Privacy Policy ("Policy") is published by Semangat33 ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting website located at https://semangat33.cam. It describes how we collect, process, store, share, and protect personal data belonging to our Members, visitors, and prospective users ("you", "your", "Data Subject").
Semangat33 takes data privacy seriously. We process personal data only for lawful, specified, and legitimate purposes, and we do not use it in a manner incompatible with those purposes. We apply recognised data protection principles — including data minimisation, purpose limitation, accuracy, storage limitation, and integrity and confidentiality — to everything we do with personal data.
This Policy applies to all data collected through the Platform, including data submitted during registration, deposited into your Account, generated through your use of our gaming and sports betting Services, and collected passively through cookies and analytics tools.
For the purposes of this Privacy Policy, the following definitions apply:
Semangat33 collects the following categories of Personal Data. We collect only what is reasonably necessary to provide our Services, maintain regulatory compliance, and protect the security of the Platform and its Members.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age verification (21+ requirement) |
| Contact Data | Email address, Malaysian mobile phone number, residential address (city, state — e.g., Kuala Lumpur, Penang, Johor Bahru, Shah Alam) | Account communications, support, verification |
| Financial Data | Bank account details (Maybank, CIMB, Public Bank, Hong Leong), e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), FPX/DuitNow reference data, USDT TRC20 wallet address | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Transaction Data | Deposit amounts (MYR), withdrawal requests, bet history, game session logs, bonus redemption records | Account management, dispute resolution, bonus administration, regulatory reporting |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, search queries within the Platform, feature interaction data | Service improvement, personalisation, analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, complaint handling, training and quality assurance |
We collect Personal Data through the following means:
Semangat33 processes Personal Data for the following purposes. We will only process your data for a purpose that is compatible with the original purpose for which it was collected.
We process your Personal Data on one or more of the following legal bases:
Semangat33 does not disclose your Personal Data to third parties except in the following limited circumstances:
Semangat33 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and collect analytics data. The following types of cookies are used:
You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform. We do not use cookies to track your browsing activity on third-party websites outside of the Semangat33 platform.
We retain Personal Data for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal or regulatory obligations that require longer retention periods. Our general data retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
Semangat33 implements technical and organisational security measures commensurate with the sensitivity of the Personal Data we process. These measures include, but are not limited to:
While we take all reasonable steps to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. You are responsible for keeping your Account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your Account.
Subject to applicable data protection laws and any overriding legal obligations, you hold the following rights in relation to your Personal Data held by Semangat33. To exercise any of these rights, please contact our support team via live chat or in writing at the contact details provided in Section 15.
You have the right to request a copy of the Personal Data we hold about you and to receive information about how we process it. We will respond to verified access requests within thirty (30) days.
You have the right to request correction of inaccurate or incomplete Personal Data. For minor updates (e.g., contact number, email address), you may amend these directly through your Account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records as described in Section 9.
You may request that we restrict processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested or while you have objected to processing based on legitimate interests.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request to receive your Personal Data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your Personal Data where we rely on legitimate interests, and to withdraw consent for direct marketing communications at any time without giving a reason.
The Personal Data we collect may be stored or processed in jurisdictions outside Malaysia, including server infrastructure located in other countries where our technology and payment partners operate. Where Personal Data is transferred outside Malaysia, we ensure that appropriate safeguards are in place — such as contractual data processing agreements incorporating standard data protection clauses — to maintain equivalent levels of protection for your data.
By using the Semangat33 Platform, you acknowledge and consent to the transfer of your Personal Data to other jurisdictions as described in this section, subject always to the protections described in this Privacy Policy.
Semangat33's Services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. Our registration and KYC process includes age verification steps specifically designed to prevent minors from accessing the Platform.
If you are a parent or guardian and believe that your child may have accessed the Semangat33 Platform, please contact our support team immediately via live chat.
Semangat33 reserves the right to update this Privacy Policy at any time in response to changes in applicable data protection law, our business practices, or the services we offer. Where changes are material — such as a new purpose for processing, a new category of data being collected, or a change in our data sharing practices — we will notify you via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect.
The date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how Semangat33 handles your Personal Data. Continued use of the Platform following a Policy update constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the Semangat33 data privacy team through any of the following channels. We aim to respond to all privacy-related enquiries within five (5) business days.
When submitting a data-related request, please include your registered Account username and email address so that we can locate your records and verify your identity before processing the request. Response times for formal data subject rights requests may be up to thirty (30) days in complex cases.
Beyond the legal obligations, here are the six concrete commitments Semangat33 makes to every Member regarding the handling of personal data.
Your Personal Data is never sold, rented, or traded to third-party marketers, data brokers, or advertising networks. Full stop. Data sharing is limited strictly to what is operationally necessary — payment processors, KYC providers, and regulatory authorities where legally required.
Every connection to Semangat33 — whether you're on desktop in Kuala Lumpur or mobile in Johor Bahru — is protected by industry-standard 256-bit SSL encryption. Your financial data and login credentials travel encrypted at all times.
Access, rectify, export, or request deletion of your Personal Data at any time. You can also withdraw consent for marketing communications without it affecting your Account or Services. Your rights are real, not just words on a page.
We apply data minimisation principles strictly. We collect only the Personal Data that is genuinely necessary to provide our Services, meet KYC requirements, and comply with applicable gaming and financial crime regulations. We do not collect data speculatively.
We publish specific data retention periods for every category of data we hold. When the applicable period expires, data is securely deleted or irreversibly anonymised. We do not hold your Personal Data indefinitely as a matter of convenience.
In the unlikely event of a data security incident affecting your Personal Data, Semangat33 will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law. We maintain a documented incident response procedure tested regularly.
Our support team is available 24/7 to answer any privacy-related questions, process data access requests, or assist you with managing your communication preferences. We take every enquiry seriously.
This Privacy Policy is effective as of 1 January 2026. See also our Terms & Conditions and Responsible Gambling policy. Semangat33 is for players aged 21 and above only.